Terms

Software that a pop-up runs its ordering on. Each pop-up is its own business, with its own menu, its own prices and its own kitchen. When you order, you are ordering from that pop-up and not from Heartbreaker.

A reservation to collect, at a time you choose. It is not a delivery and it is not a table. The time you pick is a collection slot, and every slot holds a fixed number of orders.

Slots and ingredients are both finite, and both are claimed in the order they are asked for. If a slot fills or something sells out while you are ordering, the order is refused outright rather than taken half-complete. Nothing is held back.

You pay the pop-up, at collection. No card details are taken here and no payment passes through this site. The total shown on your order is what the pop-up will be expecting.

Cancel from the link in your confirmation, any time before you collect. That frees your slot for somebody else and puts the ingredients back into the night's stock. A pop-up can also change what is on an order or move it to another time; if it does, it will tell you, and the kitchen gets a fresh slip.

Collect inside your slot. A pop-up cooking to a timetable cannot hold food indefinitely, and what becomes of an order nobody collects is for that pop-up to decide.

Items carry whatever labels the pop-up has put on them, and those labels print on the slip that goes out with the order. The pop-up is responsible for their accuracy. If an allergy matters, say so to the pop-up directly rather than relying on a label read off a screen.

Take it up with the pop-up. They cooked the food, set the price and took the order. Heartbreaker provides the software they did it on.

The menu, the prices, the allergen labels and the kitchen are yours, and so is fulfilling every order you accept. The labels matter most: they are what somebody with an allergy reads before they order.